Be nice. It's good for business
In the August 28-September 3, 2009 issue of the Phoenix Business Journal, Don Henninger, the publisher, had a great topic for his weekly column, “Why nice guys can finish first.” Mr. Henninger wrote about the results of a recent study by the Thunderbird School of Global Management on how workplace incivility costs U.S. companies $300 billion each year. In tough economic times like these, it’s interesting how people can be rude when every chance to earn a dollar is competitive. Sounds amazing that rude behavior can be so costly but when you think about it, rude behavior can be costly beyond the business setting.
- Say thank you and please.
- Write a thank you note.
- Wake up each morning with a positive thought.
- Hold your breath for 10 seconds before saying anything negative.
- Offer constructive criticism.
- Clean up after yourself.
- Smile.
- Don’t speak on your cell phone when you are standing in line place a food order or to check out at a store.
- Don’t interupt.
- Keep your promises.
- Don’t take people for granted.
- Don’t cut someone off in traffic because you didn’t pay attention to the road.
- Offer “the wave” is someone let’s you merge in traffic.
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