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Managing Your Image - Don't Wear a Mullet

Would you trust or hire this guy? Mullets aren't "business in the front"!

I have been in sales for 2o years and found that a key part to selling effectively is maintaining a positive, professional image.  Professional image, both in appearance and in presentation skills, was always important, and fortunately social media can help tremendously.  People do business with people that they feel comfortable with and like it or not, everyone has their own internal bias towards people with whom they feel a connection.  One common theme in connecting, though, is that people respect those who they feel demonstrate expertise in their field, product, service and “look” the part.  People make snap judgments based on first impressions, so appearance really does count.  The ability to carry oneself confidently stems from managing your own image.

Whether you are a salesperson, an entrepreneur, or a job-seeker, it is important in today’s competitive environment to “look and feel the part” whenever you are trying to impress someone, such as a prospective client, a banker, or an interviewer.  This is where a managing your image through publicity can really count! The Public Relations Society of America defines PR as:

“Public relations helps an organization and its publics adapt mutually to each other.”

In this case, the “Organization” is you and your personal brand – what you are “known for”.   “Publics” recognizes the need to understand the attitudes and values of — and to develop effective relationships with — many different stakeholders, such as employees, members, customers, local communities, shareholders and other institutions, and with society at large.  So managing your image can be done with a mix of public relations and a dash of social media.

How?

  • Write a blog – Demonstrate your expertise and for job-seekers, you can actively demonstrate how you are marketing yourself and your expertise to potential employers.
  • Dress up your LinkedIn profile – Businesspeople are increasingly using this network to connect to and assess potential business partners.  Don’t make it look like your resume, it can be so much more than that!
  • Use a professional headshot photo – A professional photo can cost as little as $50 and is a worthwhile investment.  Actors use headshots when reading for potential roles and “sell” an image, so why can’t you?

If you have ever been quoted in an article, received a public award, or profiled in a story and you are able to find that reference through one of the search engines, then a good strategy to manage your image is to send that link to your networks via LinkedIn, Twitter, Facebook etc.  Name recognition is a key factor in standing out from the pack.

For more information on personal branding, watch my videos on AMMCommunications1 here: http://ammcommunications.com/ammcommunications1-video-channels/


People often ask Ann Marie and me how public relations and traditional communications fit into a world where social media seems to be taking the forefront of how people obtain information and converse with each other.  My answer is “very easily” because in our view, social media is an extension of traditional “earned” media.  Earned media can be defined as placements, quotes or expert commentary which appear in traditional print and broadcast formats.  The world still reads newspapers, magazines, and listens to the radio and TV, and social media is an excellent way of supplementing this exposure.

Media Relations

Communications and conversations tend to be  the same no matter what the medium; its just that social networks such as Twitter, Facebook, and LinkedIn discussions are more immediate.  Instead of waiting for a Letter to the Editor or rebutting a comment on broadcast media, a person can post her reply immediately.  In fact, social media can make publicizing a print media placement more targeted as different networks of followers might be interested in different things, so not all placements need to be sent to all networks.  This is much different than advertising or brand marketing, where the brand is placed for millions to see but only a few that are really consumers; social media can make this process more targets.

Public relations is about managing the image of a person or a company and social media is a great medium for “getting the word out.” This is why Ann Marie and I operate 4 Twitter accounts (stlpr, stl_pr, ammayuga, elmayuga ), 2 LinkedIn (ammayuga and elmayuga) and Facebook (Ann Marie and Ed) profiles for each of us, and a Facebook Fan Page.  This allows us to select which networks receive updates about our clients and also allows us to show a little of our personalities on our personal accounts.  So if you are a small business or entrepreneur handling your own public relations and marketing, we highly encourage you to sign up for multiple social networks and start building a following! 9GDSK8SE7TW


Ann Marie and I recently completed the strategic planning process for AMM Communications.  We consider ourselves both fortunate and ahead of the curve from most start-up companies because we had the resources to work with a consultant to develop the strategic plan for our company early in our history.  Most companies that I know usually undertake the strategic planning process 10-12 years into their existence.

One of the key components of our strategic plan was to define, “what drives our economic engine,” in other words, what can our St. Louis-based public relations firm be the best at give n the current economic climate and increased competition in our space?  For this part of the plan, we developed our own “Three Circles” strategy diagram outlining where our greatest strengths exist in terms of passion. what we can be the best at, and our resource engine (i.e. source of sustainable revenue.  This “Hedgehog Concept” is based on the book “Good to Great” written by Jim Collins.

In 2001, Jim Collins wrote an article for Fast Company discussing the concepts behind “Good to Great”

 Knowing What Your Company Does Best... The Hedgehog Concept  Knowing What Your Company Does Best... The Hedgehog Concept


Here is an excerpt from the article in Fast Company:

You’ll know that you’re getting closer to your Hedgehog Concept when you align three intersecting circles that represent three pivotal questions: What can we be the best in the world at? (And equally important—what can we not be the best at?) What is the economic denominator that best drives our economic engine (profit or cash flow per “x”)? And what are our core people deeply passionate about? Answer those three questions honestly, facing the brutal facts without blinking, and you’ll begin to see your Hedgehog Concept emerge.

In the case of AMM Communications, we know that we cannot compete directly against our larger competitors in all areas of public relations or marketing, however we can carve out a niche for ourselves that allows us to be the best choice for specific industries: financial institutions, professional service firms, and manufacturing companies.  

This was not a simple exercise and it took several meetings to hammer out our three circles, but we found it worthwhile, because identifying our area of maximum impact allows us to be more targeted in the type of business we pursue and the areas of business that we cannot be the best at.

If you are planning to do strategic planning on your own or with a consultant, I highly recommend that you give some thought to the Hedgehog Concept as well!

Founded in 2008, AMM Communications is a St. Louis-based public relations and marketing firm that provides public relations, marketing, crisis communication, social media and sales management training for small- and mid-sized financial institutions, professional service firms and manufacturing companies. For more information, please navigate to www.ammcommunications.com or call 314.485.9499.

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