Last week, the cashier at the local grocery store kept asking me questions about the food I was purchasing, mainly winter vegetables, as she was running them through the scanner.
- “What’s this?” “That is a rutabaga.”
- “I’ve never seen a white carrot.” “That is a parsnip.”
- “What are these things?” “Those are turnips.”
- At the end of the meeting, say, “Let me summarize what I’ve heard and go over the items that need follow up.” It allows everyone to listen to a summary and think about what might be missing.
- If you have a question that comes to mind while someone is speaking, write the question down. Don’t interrupt. Your question might be answered later when the person is speaking.
- Don’t be afraid if your question sounds dumb or silly. People will sincerely answer a question. The only caveot is not to keep asking the same question. That shows you aren’t listening.
- When asking a question, keep it simple and keep it to one question. Nothing can be more convoluted than asking a two- or three-part question.
- When your question is answered, make sure you listen, write it down and repeat it to yourself. You’ll remember the answer.